Peter's update - An update from our director
Let me say a big, thank you to the passengers that travelled with us over the past 12 months and “Welcome!” to the new passengers that we will meet in the next 12 months. It is the most rewarding feeling giving our passengers the holiday of a lifetime!
Another year and some great memories along with very happy passengers that have had the holiday of a lifetime. Within the supported holiday sector, it is always important to be able to offer more holidays with good variety when on route or at our final destinations.
NDIS
I don't think anyone can deny that the introduction has been a very turbulent time and has made some very significant changes to how the sector operates. At ClubMates, we are constantly learning and developing with the many changes the NDIS brings and each of our booking agents has had training in the basics of what can be offered via the NDIS funding. To date, we have seen supported holidays claimed in part and we expect that the NDIA will keep tight controls of the costs. The main areas of NDIS funding that can be claimed are the support costs when passengers are enjoying their holiday.
Website
Our website has had some good growth over the last few years and passengers as well as their support staff are using it more frequently. It is still a challenge to book a supported holiday effectively online but with the advancement in technology, I can see it is not too far from being a reality. Of course, we are always happy to speak to our passengers and staff; and in fact we enjoy the calls!
Social Media
We are improving our interaction on all social media channels all the time and love the engagement from our passengers and their support staff. Social media is an ever-evolving way of communicating and all of us at ClubMates enjoy the challenge of its development.
I would like to say a big, “THANK-YOU” to all of our passengers and their support networks for making ClubMates holidays so enjoyable and making each day a unique and rewarding experience for me and my team!
Yours Truly,
Peter Negri.