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Clubmates Travel is now a registered NDIS provider!

Supported NDIS provider

Our Company

ClubMates Travel was founded in 1988, its former name was Ozmates Travel Pty Ltd. We started as a small but focused service, specialising in taking people with a mild to moderate intellectual disability on holidays that requested supported holidays within Australia. In 2006, Peter Negri acquired the company and was asked by the passengers if it was possible to do more adventurous holidays both in Australia and overseas. With no preconceived ideas, Peter went to work to develop a market-leading supported travel booking company and tour operator, catering for a much wider range of supported holidays. ClubMates is now a well-established global company, proud to help anyone wanting assisted Travel in the creation and enjoyment of fulfilling a perfect unsupported or supported holiday.

One truly great thing about ClubMates Travel is we can facilitate almost any kind of holiday. Whether traveling in your home country or abroad; as an individual or as part of a group (4-60 passengers). ClubMates Travel offers tailor-made holidays with specialized support structures, depending on the needs of the passengers and their destinations. This level of customization means that each holiday is uniquely arranged for you and/or your family.

All the staff at ClubMates truly understand the importance of a good quality care and support and how a lack of it can potentially ruin a holiday. We understand that all passengers want to visit the destination of their dreams, but it will never be a memorable or great holiday unless the right care and support is provided.

ClubMates crew members’ presence is to ensure passengers will have fun on their holidays and provide safety and comfort for the duration of their holiday. ClubMates staff are trained to administer medication, assist with budgeting, and if required, provide more personalized care. Whatever is needed, everyone at ClubMates Travel ensures it is taken care of with dignity and skill.

From the moment you call ClubMates, to the last kilometre of the passenger's supported holiday, the company's 50-strong team of friendly travel agents and experienced support staff are there for you and your family.

Our loyal customers that frequently use ClubMates to arrange holidays and provide the support are testament to the incredibly thorough job done by the staff.

So if you are ready for the holiday of a lifetime, fulfil your holiday dream now! Call us today, inquire through our online form, or fill in an online application.

Our Values

Over the last 30 years ClubMates Travel has been successfully operating, a healthy set of values that have emerged from within the company – a set of core values that we like to call 'The ClubMates Travel Code.' Our code governs the way we operate on a daily basis. It ensures that whatever size the company reaches, and whichever direction it takes, the ClubMates Travel team will always exude the qualities that have made ClubMates Travel the leading name in supported travel.

The Clubmates Travel Commitment

The ClubMates Travel Commitment forms the core of our business, and it exists for a number of crucial reasons: it guides our staff on a daily basis; it instils confidence in our passengers, their families and friends; and it ensures that we deliver a consistent, high-quality service which endures from the first phone call to the last leg of the holiday. The following list represents the promises that ranked ClubMates Travel the best in the business within the supported holidays sector within Travel and Tours. These promises have built the successful framework which has kept passengers coming back to us year after year.

Booking

Booking a supported holiday
  • Friendly, helpful and knowledgeable booking agents will answer all telephone calls and enquiries during business hours.
  • Travel agents will do their very best to answer and explain all questions posed to them.
  • Agents will always speak to potential passengers with respect and inform them truthfully about ClubMates Travel holidays.
  • Booking staff will make suggestions when appropriate – taking into account the passenger's interests, wishes and disability − in order to book each passenger on the best possible holiday.
  • The ClubMates Travel website will always be kept up-to-date.
  • Holidays will be added to the site, with correct dates and pricing information as soon as they are finalized.
  • Any changes or special offers will be published on the website as soon as possible

During Holiday

Enjoying a supported holiday
  • The ClubMates Travel Crew will try to keep each holiday as flexible as possible.
  • If there's something the group wants to do, every effort will be made to facilitate that activity.
  • All medication and spending money will be administered and distributed by qualified members of the crew, as arranged before the holiday.
  • Appropriate measures and precautions will be implemented to make every holiday as safe as it possibly can be.
  • Each passenger will be treated with respect and dignity.
  • Passengers will receive the support they require, and privacy and dignity will be respected.
  • Every activity on the itinerary will be completed, barring exceptional circumstances.
  • Accommodation will always be comfortable, safe and well located.
  • Meals will be professionally prepared and contribute to a balanced diet during the holiday.
  • Any allergies or preferences will always be taken into account.

After Holiday

After the supported holiday
  • Passengers will be informed of the ClubMates Travel points they have accumulated which can be used for discounts on future vacations.
  • Staff will respond to any complaints within seven working days, and a resolution will be sought in every case.
  • All feedback will be reviewed to identify the best parts of our vacations, and to see where improvement is needed.

Global Citizenship

At ClubMates Travel we are extremely conscious about the footprints we leave behind as a global company, being aware and careful about how we impact the communities that we work within is something that we believe is important. With each person we take on holidays and many destinations we explore we strive to leave it a better place and in better condition than it was before we visited. We value Eco Tourism and work towards being a good corporate citizen.

At ClubMates Travel we supported the idea of a diverse and inclusive world and enjoy working with many diverse cultures.

Over the years we have strived to create a workforce that is representative of the places we visit, and the communities we support. We believe it is of paramount importance that our company is represented by people of different genders, disabilities, ethnicities, cultural backgrounds, sexual orientations, and belief systems. However, we are adamant that it's not just a case of ticking boxes, we believe that diversity is also achieved at a more grass roots level. Clubmates is always looking for people with different communication styles, problem solving skills, personal interests, and backgrounds to join our company. We realise the importance of strong recruitment policies to ensure diversity is achieved. After the recruitment process, that all our employees feel valued and provide an offering to enhance the business and people we support.

Clubmates wants its staff to feel like they belong, and have a career path set out in front of them with the chance of progression within the company and the disability sector. Company Managing Director, Peter Negri, stresses that 'everyone should be treated with respect and dignity.' It's a simple principle, but one that has been vital in acting as a foundation for Clubmates successfully integrated workforce. Peter also believes that all work should be enjoyable and fulfilling for the staff, and that everyone should feel like an important part of the team. ClubMates Travel is currently undergoing major expansion, it's an exciting time for the business, staff and people we support on holidays. We are taking significant steps into new territories and, as a result of globalisation and various other expansions into new areas, we realise that we will face new challenges in the coming months and years − therefore we will need to find new and innovative solutions. We believe that these solutions will come as a result of having a diverse workforce who work as a team and knows how to utilize each other's strengths and skills. Our aim is to always have a team of people that are as diverse as the passengers we support. Our diversity and inclusive atmosphere allows us to provide a level of service that is unrivalled in the supported disability travel industry. Our team have strong problem solving abilities greater and more meaningful customer connections along with motivation and engagement with their roles.