When travelling with ClubMates Travel via coach, you will be travelling in 5 star luxury. The coaches are licensed to carry between 36-60 passengers and each vehicle is fitted with seatbelts, air-conditioning, heating, individual lights, sun shade blinds, comfortable large seats with plenty of leg room, and DVD/stereo. There is always a selection of movies to enjoy while cruising along the highway or simply sightseeing around town. Most ClubMates Travel vehicles are wheelchair friendly with trained staff using the hoist, strapping the wheelchair into position or transferring the passenger to a standard seat. If the passenger is required to travel unassisted ClubMates Travel needs to be notified upon departure of the passenger from there home station and a ClubMates Travel support person will be at the arrival bus bay. Once the passenger has arrived we then will contact the family/carer to confirm safe arrival. When the passenger is returning home from their support holiday ClubMates support crew will call to confirm the passenger is on the train/Aircraft. Safety is paramount, in our vehicles and for safety reasons the vehicles receive safety checks every 10,000kms or three months, whichever comes sooner. We are then independently audited at regular intervals by the relevant government authority. All of the drivers are licensed to drive the vehicles and follow strict guidelines with vehicle safety checks completed daily. The in-depth maintenance/fault reporting system in place averts any possible issues that may impact on the smooth operation of the holiday/vacation.
When travelling on one of our ships, boats or sea faring vessels we endeavour to choose the safest and most economical service. When choosing a ship or boat to travel either for short or extended cruising ClubMates Travel assess all the companies and then choose the companies with a good safety record and have the facilities required for the ultimate enjoyment when on vacation/holiday. When embarking or dis-embarking a cruise ship ClubMates Travel advises the cruise company and then with support from the Cruise Company and ClubMates staff the process is handled with professionalism, care and dignity. If a wheelchair user or someone with limited mobility has booked, we contact the cruise company involved informing them of the passenger's requirements and how we will assist with the person's transfers and what we require from the cruise company.
We choose to fly reputable airlines so that all safety procedures are followed and if there is a safety issue it will be addressed with minimal disruption to the holiday/vacation. Once the passenger has booked the holiday, if extra attention is required due to poor mobility or possibly the passenger uses a wheelchair for mobility, Clubmates will organise all parts of the flight including transfers, waiver to travel with a motorised wheelchair/scooter and its battery, and assistance to the assigned seat as required. This may be simply showing the passenger to the correct seat, assisting with slide boards, or organising a for embarking or disembarking the aircraft. If the passenger is required to fly unassisted ClubMates Travel needs to be notified at the time of booking so we can have a ClubMates Travel support person at the gate waiting upon arrival. Once the passenger has arrived we then contact the family/carer to confirm safe arrival. When the passenger is returning home ClubMates Travel once again calls to confirm the passenger is on the flight
Train networks are a useful mode of travel and most passengers enjoy this type of transport. When using trains each route is chosen to suit the individual holiday/vacation. As time is important train travel is organised with the appropriate transport body so that there will be time for each passenger to relax and enjoy the journey. When booking a train holiday/vacation and requiring mobility assistance Clubmates allows time for embarking and disembarking and transfers and this is to ensure safety standards are kept to a high standard. If the passenger is required to travel unassisted for any part of the holiday ClubMates Travel needs to be notified upon departure from the local airport/train station and Clubmates support person will be at the arrival airport/platform. Once the passenger has arrived we then will contact the family/carer to confirm safe arrival. When the passenger is returning home ClubMates Travel once again calls to confirm the passenger is on the train.