img
img

Proudly Australian Owned and Operated

Clubmates Travel

Frequently Asked Questions

Yes, we are a registered Provider in all states of Australia.

There are various NDIS Line items you can utilise when enjoying your holiday.

The easiest way to allow some extra money in your plan is to make holidays a goal, which in turn develops personal skills outside your home environment. But remember each plan is different and everyone gets assessed differently, so there are no guarantees.

Our group holiday are for those who want to socialise and interact with other like-minded people, and enjoy the company of others while our individual holiday are for those who want a personalised experience.

We take anyone that have support needs when enjoying a holiday, give us a call to discuss the level of support that you require.

All passengers should be healthy enough to participate in the holiday’s planned activities. If you are unsure whether or not you reach the level of health required, please call us. We strive to accommodate everyone on our holidays.

Yes. We can arrange anything from 1:1 to 1:5 support staff to passenger ratios.

Definitely. On top of the holidays we have listed, we also offer tailor made holidays to suit you. If you call us with a dream holiday in mind, we can make it happen.

All passengers should have travel insurance, spending money for the holiday, passports and visas, and any personal items that they wish to take e.g. electronic devices, toiletries, enough clothing and footwear etc.

We always aim to make our holidays as flexible as possible. We always have an itinerary for each holiday, but if you can tell us in advance of your concerns or your wish to do another activity we will do our best to make it possible.

ClubMates Travel can arrange transfers to the departure point either supported or unsupported.

Usually, we use 3 to 4 star accommodation during the holiday.

This all depends on which holiday you choose and where you will be travelling to. ClubMates holidays use planes, cruise ships, wheelchair accessible luxury coaches, cars, accessible vans and 4WDs. If you would like to travel in another way, contact us to find out your options.

All cancellations must be notified to ClubMates Travel in writing. See terms and conditions for information on cancellation fees.

All main meals, accommodation, listed activities, and support crew, are included in the holiday fare. You only need to supply spending money on most holidays which can be added to your holiday invoice.

Passengers are allowed to take two bags on holiday with them: one suitcase that should not exceed 20kg, and backpack or smaller with maximum weight of 7kg.

Yes, of course. Our support crew are trained to administer medication.