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Clubmates Travel

Covid 19

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COVID-19 Infection Control

ClubMates Travel has processes in place to guide the practice of staff in their awareness of Covid 19 infection control practices.

Infectious diseases are caused by pathogenic microorganisms, such as bacteria, viruses, parasites or fungi; the diseases can be spread, directly or indirectly, from one person to another. The main way the disease spreads is through respiratory droplets expelled by someone who is coughing, sneezing or speaking. The risk of catching COVID-19 from someone with no symptoms at all is very low. Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS) and Covid 19

Expelled droplets are too heavy to hang in the air, they quickly fall on floors or surfaces. You can be infected by breathing in the virus, by a person who has COVID-19, or by touching a contaminated surface and then touching your eyes, nose or mouth before cleaning your hands.

Signs and symptoms include respiratory symptoms and may include fever, chills, sweats, coughing, sore throat, shortness of breath, runny nose, and loss or change in sense of smell or taste. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome and sometimes death. Standard recommendations to prevent the spread of COVID-19 include frequent cleaning of hands using alcohol-based hand rub or soap and water; covering the nose and mouth with a flexed elbow or disposable tissue when coughing and sneezing; wearing a well fitted face mask and avoiding close contact with anyone that has a fever and/or cough.

Most estimates of the incubation period for COVID-19 range from 1-14 days, most commonly around 5 days.

People with COVID-19 generally develop signs and symptoms, including mild respiratory symptoms and fever, on an average of 5-6 days after infection (mean incubation period is 5-6 days, range 1-14 days). Most people infected with COVID-19 virus have mild infection and recover successfully.


Checking in/out

When checking in/out passengers we follow the items below to ensure both passenger and staff are safe.

  • Each tour will have a Temperature Tester machine assigned and the Tour Leader will be responsible for taking the tests
  • All Clubmates staff will be temperature tested before tour checkin
  • At Checkin passengers and staff will be asked a series of questions to determine risk factors for other passenger and staff attending the holiday
  • Line ups will be done at both check in/out in groups with clear boundaries to ensure social distancing
  • When in the line each passenger and support person/s attending will be temperature checked before passenger checkin
  • If there is any passenger with fluids coming from their mouth, nose or eyes it will be reported to the Tour Leader for checking of suitability to travel – Tour Leader to report back to Clubmates Management for all passengers exhibiting potential Covid 19 symptoms
  • Checkin/Out Tables to be set with only 2 Clubmates staff per table

Reducing the chance of Infection

Social distancing is an effective way to stop or slow the spread of infectious diseases. It means less contact between you and other people.

  • All passengers and staff will be temperature tested daily and the outcome recorded
  • Where possible keep 1.5meters from other people or one person per four square metres of enclosed workspace in shared areas
  • The Density Quotient will apply to allow sufficient area for the passenger and staff to live and enjoy the holiday.
  • When in a vehicle, space each person as much as practical, it is suggested to allow 1.5m from each other, or leave seats vacant to allow for social distancing.
  • Practice good hand and face hygiene covering the nose and mouth with a flexed elbow or disposable tissue when coughing and sneezing. If wearing a mask, sneeze and cough into the mask to reduce potential transmission
  • Consider what travel and outings are necessary, both individual and groups, utilise open spaces as much as possible
  • Wash hands frequently using soap and water or if this is not available use an alcohol-based hand rub with at least 70% alcohol. Hand Sanitiser, soap and Water is provided by Clubmates
  • Wash or use hand sanitiser after contact with passengers and their belongings and other staff


PPE Equipment 

  • Surgical masks in the community are helpful in preventing people who have Covid 19 and spreading it to others. It is recommended you wear a facemask at all times to prevent transmission unless the relevant State Authority has made Mask Wearing mandatory
  • Where it is mandatory to wear a face covering/mask this will be supplied by Clubmates and must be worn at all times, excluding when eating or drinking. Masks will be supplied
  • If you are suspected of having Covid 19 you must wear a mask
  • When preparing foods use gloves, if you touch a passenger or any part of your face, Gloves must be replaced with a clean set
  • If Medication is administered with gloves, they must be changed for each passenger to avoid cross infection/contamination
  • When providing personal care PPE equipment is provided and should be worn to eliminate infection from both you to passenger and passenger to you
  • Clubmates will ensure sufficient stocks of Personal Protective Equipment (PPE) is available



Hand Washing


To protect yourself, wash your hands frequently using soap and water or if this is not available use an alcohol-based hand rub with at least 70% alcohol. Hand Sanitiser is provided by Clubmates. Thorough hand washing is the best way to interrupt infection transmission and should be practiced:

  • After person to person contact
  • After contact with equipment
  • As soon as possible should exposure to blood or body fluids occur.
  • Before preparing food.
  • Before eating.
  • Before assisting a passenger with a meal
  • After assisting a passenger with a meal
  • Before and after medication administration
  • After bathroom breaks
  • Embarking a Vehicle
  • Disembarking a Vehicles



Gloves should be worn when handling clothing or linen. Each person’s laundry will be washed separately with a disinfectant. If the passenger has sufficient clothing for the duration of the holiday, used clothing will be kept in a plastic bag supplied by the passenger and returned home for family or house staff to wash.

What Should People with suspected Covid 19 Do?

  • Call the National Coronavirus Health Information Line on 1800 020 080. It operates 24 hours a day, seven days a week. If you require translating or interpreting services, call 131 450
  • Get a test for Covid 19 as soon as possible – Notify the person on the helpline you are a Disability Support worker or a person with a disability
  • If you have been instructed to Self-Quarantine you must stay in your home, hotel room or provided accommodation, and not leave for the period you are required to quarantine. Do not allow visitors into the accommodation
  • Consult a medical professional for further advice
  • Rest at home, do not attend the holiday or work.
  • Not prepare food for others and not care for passengers or leave their room.
  • Wash hands thoroughly with soap and running water regularly
  • Drink plenty of fluids
  • These precautions should continue until a clear test is confirmed, and Evidence is suppled to Clubmates Travel
  • All Positive cases of coronavirus (COVID-19) will be reported to DHHS, Worksafe Health and Safety Representatives.
  • All Clubmates phones will have the Covid Safe App operating at all times
  • Quarantine the person/s and any close contacts
  • Contact Clubmates office, or Tour manager immediately for further instructions
  • Do not attend the holiday
  • All Clubmates staff that need to encounter a person with suspected Covid 19 must wear PPE and quarantine from all other passengers and staff
  • If a confirmed case of Covid 19 is identified on tour or post tour Clubmates will contact the NDIS Quality and Safeguards commission on 1800 035 544 and follow the advice as instructed




Preventive Measures

Proper nutrition and hydration are vital. People who eat a well-balanced diet tend to be healthier with stronger immune systems and lower risk of chronic illnesses and infectious diseases. You should eat a variety of fresh and unprocessed foods every day to get the vitamins, minerals, dietary fibre, protein and antioxidants your body needs. Drink plenty of water.

  • Staff and Passenger register will be carried on all tours with names and contact numbers along with dates of the holiday, this will be kept on file for 5 years
  • Avoid handshaking and other physical greetings
  • Wear masks when in enclosed areas or if Government regulations require them to be worn
  • Clubmates staff will regularly clean shared high-touch surfaces, such as vehicles hard surfaces, tables, benches, and doorknobs
  • Vehicle servicing of air conditioning will be scheduled to ensure filters are clean and sanitised, the vehicles will stop for airing breaks as required by state laws for tour operators
  • Increase the amount of fresh air by opening windows or adjusting air conditioning
  • Immediately after entering and before leaving Motel room wash hands with Soap and Water
  • Clubmates Staff will supply a list of other employers if working for other disability or aged care providers
  • Daily cleaning of all vehicles and work centres will be completed, there will be hand sanitiser available at all entry point on all vehicles

Control of Case

Wipe the area with disinfectant using disposable paper towels or a disposable cloth. Dispose of gloves and mask in a leak proof plastic bag. Wash hands well using soap and water and dry with disposable paper or single-use cloth towel. If water is unavailable, clean hands with alcohol-based hand rub
Treatment is symptomatic and is focused on maintaining hydration. Passengers and Staff will be excluded from the holiday until a Doctors certificate is provided to Clubmates Management stating you are no longer infected and are fit to travel

Medical Checks Pre, post and During the tour

You agree to be tested by a suitably qualified medically trained professional or a nominated Clubmates representative pre, post or during a tour to ascertain any perceived risks that may inhibit the smooth operation of the holiday. All People joining the holiday will be obliged to take the tests including but not limited to family members, support staff, and other people who come in close contact with you on a regular basis. If the tests are refused by passengers, family members, support staff, and other people who come in close contact with you on a regular basis Clubmates reserves the right to cancel the holiday and, and no refund will be issued for any part of the holiday.

Caring for Staff and the Passengers

If you anyone has a fever, cough, or difficulty breathing, seek medical advice. Stay home if you feel unwell. If you have a fever, cough or difficulty breathing, seek medical attention. Follow the directions of your local health authority
If Clubmates Management suspect you are unwell you will not be able to attend the selected holiday until a medical certificate is provided with a clean bill of health


Cancelling a Passenger Holiday due to suspected or Confirmed Covid 19 infection

  • If a passenger has a confirmed, or suspected case of Covid 19 the tour leader must notify the Tour Manager or Managing Director before departure
  • If a positive Covid 19 diagnosis is confirmed pre tour the passenger will be unable to Travel and is required to contact the Clubmates office to discuss credit options for tour costs.
  • If any person on tour is diagnosed with Covid 19 the group will be quarantined and the Tour will call the National Covid Hotline on 1800 020 080 to seek further advice
  • Once the Covid Hotline is notified all passengers daily supports and families will be notified
  • If the passenger takes a Covid 19 test and returns a negative diagnosis to Covid 19 but is unable to join the holiday they will be given all paperwork required to make a claim on Travel Insurance
  • Travel Insurance – ClubMates uses reputable Travel Insurance companies **It is the passenger’s responsibility to check the PDS to ensure extra coverage is not required for PreExisting medical conditions which may include medications **.
  • Pandemics such as Covid 19 are not covered by Travel Insurance, it is the passengers or guardian’s responsibility to check the PDS for terms and Conditions of the required coverage.
  • Clubmates takes no responsibility for Travel Insurance claims or disputes, and advises all participants to check the PDS (Product Disclosure Document) its terms and conditions
  • Clubmates Travel passengers are strongly advised to take out travel insurance as a condition of participation of our holiday/tours, if the passenger refuses to take Travel insurance this must be made in writing to the Clubmates office.
  • If the passengers holiday is cancelled due to a Pandemic, no money will be refunded, all unpaid monies to suppliers and staff will be retained as a credit for the passenger to use on another holiday within 12 months of the original holiday departure date. Money already paid by Clubmates to their suppliers will be forfeited unless Clubmates can retrieve a refund.
  • If the passenger cancels a holiday for any reason the NDIS (National Disability Insurance Scheme) funding/payment will be claimed on the scheduled return date of the holiday, if there is no NDIS funding available the passenger is liable for NDIS portion of the holiday.

National Advice


NDIS Quality and Safeguards Commission

The website below will be checked regularly for updates and all staff will be notified via the company intranet



State based Advice


All disability support workers are required to wear a single use surgical mask and eye protection when at work at all times. This applies across Victoria.

Refer to the following link for comprehensive up to date information for Disability Services Providers throughout Victoria:

DHHS has established the Victorian Disability Response Centre (VDRC). This dedicated emergency response capacity is part of the Victorian Government’s continuing efforts to protect the health, safety and wellbeing of people with disability and staff in impacted service settings, by ensuring all necessary supports in response to outbreaks can be quickly mobilised, and preparedness activities are put in place to minimise the occurrence of outbreaks.


The VDRC will respond immediately to notifications of confirmed cases of coronavirus (COVID-19) in residents and staff in disability residential services.

In addition to the requirement to notify the NDIS quality and safeguards commission in the event of a positive covid-19 case, DHHS requests that disability service providers also immediately email the Disability Rapid Response Group (DRRG) inbox at

Transfer services providers should continue to report through existing reporting mechanisms

Information is being updated regularly and it is recommended that disability service providers check the current roadmap information at:

Further details on restrictions is available at:


Further information for people with disability and disability service providers is available at:




New South Wales
The current advice is in the link below and will be monitored
For Disability Service Providers



South Australia

Western Australia