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Our Company


ClubMates Travel was founded in 1988, its former name was Ozmates Pty Ltd. We humbly start as a small but focused business, its original aim was to provide travel support to passengers with disabilities who wanted to travel in Australia.

With the vision and enthusiasm of driving force Peter Negri, who acquired the company in 2006, ClubMates Travel has come a long way since then. ClubMates Travel quickly evolved into a market's leading travel booking company and tour operator, catering for a much wider range of disability support. ClubMates is now a well established global company, proud to assists anyone with disabilities in the creation and enjoyment of fulfilling a perfect holiday. One truly great thing about ClubMates Travel is, we can facilitate almost any kind of holiday, whether you want to travel in your home country or abroad as an individual or as part of a group (4-40 passengers). ClubMates Travel offers tailor-made holidays with specialized support structures, depending on the needs of the passengers and their destinations. This level of customization means that each and every holidays is uniquely arranged for you and your family.

We, the ClubMates, truly understand the importance of a good quality, care and support, and how a lack of it can potentially ruin a holiday. We understand that all passengers is aiming for a destination of their dreams, but it will never be a great holiday unless the right care and support is provided.

As a small but focused business its original aim was to provide supported travel to passengers with intellectual disabilities who wanted to travel Australia.

First and foremost, the crew member's presence is to ensure passengers will have fun on their holidays and provide safety and comfort during the whole duration of their travel experiences. More specifically, we might be required to administer medication, assist with budgeting, or provide more personalized care. Whatever is needed, we, the ClubMates Travel ensures it is taken cared of.

From the moment you call ClubMates to the final mile of the passenger's travel, the company's 50-strong team of friendly travel agents and experienced care takers are there for you and your family.

Our loyal customers that frequently use ClubMates to arrange and support their holidays are testament to our incredibly thorough job done by our staff.

So if you are ready for the holiday of a lifetime, fulfil your holiday dream now! Call us today, inquire through our online form, or fill in an online application.

Our Values

Over the 15 years that ClubMates Travel has been successfully operating, a healthy set of values have emerged from within the company – a set of core values that we like to call 'The ClubMates Travel Code.' Our code governs the way we operate on a daily basis. It ensures that whatever size the company reaches, and whichever direction it takes, the ClubMates Travel team will always exude the qualities that have made ClubMates Travel the leading name in supported travel.

The Clubmates Travel Commitment

The ClubMates Travel Commitment forms the core of our business, and it exists for a number of crucial reasons: it guides our staff on a daily basis; it instils confidence in our passengers, their families and friends; and it ensures that we deliver a consistent, high-quality service which endures from the first phone call to the last leg of the holiday.

The following list represents the promises that ranked ClubMates Travel to the top among the supported disability travel industry. These promises have built the successful framework which has kept passengers coming back to us year after year.

Booking

Booking a supported holiday
  • Friendly, helpful and knowledgeable booking agents will answer all telephone calls and enquiries during business hours.
  • Travel agents will do their very best to answer and explain all questions posed to them.
  • Agents will always speak to potential passengers with respect and inform them truthfully about ClubMates Travel holidays.
  • Booking staff will make suggestions when appropriate – taking into account the passenger's interests, wishes and disability − in order to book each passenger on the best possible holiday.
  • The ClubMates Travel website will always be kept up-to-date. Holidays will be added to the site, with correct dates and pricing information as soon as they are finalized. Any changes or special offers will be published on the website as soon as possible.

During Holiday

Enjoying a supported holiday
  • The ClubMates Travel Crew will keep each holiday as flexible as possible. If there's something the group wants to do, every effort will be made to facilitate that activity.
  • All medication and spending money will be administered and distributed by qualified members of the crew, as arranged before the holiday.
  • Appropriate measures and precautions will be implemented to make every holiday as safe as it possibly can be.
  • Each passenger will be treated with respect and dignity. They will receive the support, they need, and will always have their privacy.
  • Every activity on the itinerary will be completed, barring exceptional circumstances.
  • Accommodation will always be comfortable, safe and well placed.
  • Meals will be professionally prepared and contribute to a balanced diet during the holiday. Any allergies or preferences will always be taken into account.

After Holiday

After the supported holiday
  • Passengers will be informed of the ClubMates Travel points they have accumulated which can be used for discounts on future vacations.
  • Staff will respond to any complaints within seven working days, and a resolution will be sought in every case.
  • All feedback will be reviewed to identify the best parts of our vacations, and to see where improvement is needed.

Global Citizenship

At ClubMates Travel we are extremely conscious about the footprints we leave behind as a global company; being aware and careful about how we impact the communities that we work in is something that has always been important to us. The world will always be an imperfect place, but we are certain in the knowledge that businesses like ours can improve areas by going the extra mile and behaving responsibly on important issues.

At ClubMates Travel, formerly Ozmates Travel, we have always supported the idea of a diverse and inclusive workplace. Over the years we have strived to create a workforce that is representative of the places we operate in – for the benefit of the company and for the communities of which our business is a part.

We believe it is of paramount importance that our company is represented by people of different genders, ethnicities, cultural backgrounds, sexual orientations, and belief systems. However, we are adamant that it's not just a case of ticking boxes; we believe that diversity is also achieved at a more incremental level. For example, we are always looking for people with different communication styles, problem solving skills, personal interests, and backgrounds to join our company.

We realise the importance of strong recruitment policies in ensuring that diversity is achieved in the first place. After the recruitment process, it is important to us that all of our employees feel like they have something to offer; we want them to feel like they belong; and we want them to feel that they have a clear career path set out in front of them, with the chance of progression within the company.

Company CEO, Peter Negri, stresses that 'everyone should be treated with respect and dignity.' It's a simple principle, but one that has been vital in acting as a foundation for our successfully integrated workforce. Peter also believes that all work should be enjoyable and fulfilling for the staff, and that everyone should feel like an important part of the team.

ClubMates Travel is currently undergoing major expansion; it's an exciting time for the business and for everyone associated with it. We are taking significant steps into new territories and, as a result of globalisation and various other expansions into new areas, we realise that we will face new challenges in the coming months and years − therefore we will need to find new solutions. We believe that these solutions will come as a result of having a diverse workforce who understands how to work as a team and knows how to utilize each other's strengths and skills.

Our aim is to always have a team of people that are as diverse as the clients (passengers) we work for.

Because of our diversity and inclusive atmosphere, we are able to provide a level of service that is unrivalled in the supported travel industry.

As a result of the fully integrated, diverse workforce at ClubMates, we believe that our team has:

  • Stronger problem solving abilities
  • Greater and more meaningful customer connections
  • Heightened motivation and engagement with their work